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You can send us the debug information with steps as below If your Origin freezes, hangs or crashes without the Error Report dialog. If you did not see the Crash Report dialog, go to Step 2. Notes: Note that if you cannot directly send the crash report, you can click the What does this report contain link and export the crash report details as a zipped file and send the zipped file and any additional information to us later via email To send crash report to tech support, click the Send Report button when you encounter this dialog: OriginLab will investigate on the details and follow up with you if you left an email address.

If you have Origin version 9.1 or higher, you could send crash report directly after you experience crash.

Step 1: Send Crash Report via Error Report Dialog If you have experienced a crash or freeze - something that prevented you from saving your project - you may be able to recover the bulk of your work if Origin's Autosave feature is turned on. If you try one of these solutions and it does not help, go to the next. These solutions are supposed to be used in the order in which they are presented. If your Origin crashes, freezes, dialogs will not open, or is in some way not responding, here are some general troubleshooting solutions you should try. 6.18 FAQ-20 What should I do if my Origin crashes or freezes?